Frequently Asked Questions

Everything you need to know about your gear and your run.

What is your standard delivery timeframe?

We aim to process and dispatch all orders within 24 hours. Standard shipping typically takes 2-4 business days, while express options are available at checkout for next-day delivery.

How do I know if I am choosing the right running shoe?

We provide detailed technical specifications and stability ratings for every shoe. If you are unsure, we recommend checking our size guide or visiting us for a professional gait analysis.

What is your return policy for worn items?

To be eligible for a full refund, items must be returned in their original, unworn condition with all tags attached within 30 days of purchase. Defective items are covered under our manufacturer warranty.

Do you offer international shipping?

Yes, we ship our premium running gear worldwide. International shipping rates and delivery times vary by destination and are calculated automatically at the checkout stage.

Can I track my order once it has been dispatched?

Absolutely. As soon as your order leaves our warehouse, you will receive an email containing a tracking link so you can monitor your parcel's progress in real-time.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.